We want you to love your Bungo Bars. If you're not happy with your purchase, you can return it within 30 days of delivery.

 

Eligibility: To be eligible for a return, items must be unused and unopened, in their original packaging, and in the same condition you received them. Because our soaps are personal care products, we can't accept returns of bars that have been used or unwrapped.

 

How to start a return: Contact us through the chat on our website within 30 days of receiving your order, with your order number and the item(s) you'd like to return. We'll send you return instructions. Items sent back without first requesting a return will not be accepted.

 

Damaged or incorrect items: Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo so we can make it right.

 

Refunds: Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

 

Exchanges: The fastest way to get a different scent is to return the item you have and place a new order once your return is accepted.

 

Questions? Reach out anytime through the chat on our website.